Byteknight Creations – General Terms & Conditions
The client’s approval for work to commence shall be deemed a contractual agreement between the client and Byteknight Creations. The approval for the work can be through either an email confirming back the quote (with the quote document attached) or the quote document signed by the client.
Payment of the advance fees indicates that the client accepts these terms and conditions, and approves to commence the work.
2. 1 Year Free Technical Support:
Byteknight Creations provides 1 year free technical support for following kind of issues:
- Server side scripting/programming errors/bugs
- Logical Bugs/Calculation related errors/bugs
- Connection errors/API Integration Errors
Above support is not available if the errors/bugs arise due to any external entity. Examples:
- Server or software or application or extension downgrades or upgrades
- Operating System or Browser Version Downgrades/Upgrades
- Any other factor which is not directly related to any deficiency at the end of Byteknight Creations
3. Photography and graphics:
Byteknight Creations may use stock photographs and images while creating the website. Images and graphics purchased from stock libraries are not generally included in the quote and will be invoiced separately. Byteknight Creations will keep the client updated about the stock images being used and the cost involved before raising the invoice.
4. Browser compatibility:
Byteknight Creations makes every effort to design pages that work flawlessly on most popular current browsers i.e. IE11 and latest version of FireFox/Chrome released on the date of project agreement. We however cannot be held responsible for pages that do not display acceptably in new versions of browsers released after pages have been designed.
IE10 and older IE versions are outdated browsers and hence we don’t design with them in mind. We recommend using latest version of Chrome or Firefox instead of older versions of Microsoft Internet Explorer.
5. Search Engine Submission:
Following services are not part of the project unless agreed otherwise in writing:
- Submission of websites on different search engines.
- Securing good ranking of your website on different search engines.
- Search Engine Optimization – On Page/Off Page.
6. Site maintenance:
Unless otherwise agreed in writing, following services will be separately billed after the website has been made live:
- Content updates
- Refinements and logical tweaks to the website, which were not planned/approvedby client earlier.
- Content presentation and design updates which were not planned/approved by client earlier.
After Byteknight Creations has delivered the website to client, client is solely responsible for the content/information/images posted on his website. If there is any error or omission by Byteknight team while uploading/posting the content/information/images on client’s website, Byteknight will correct it if reported to Byteknight representatives.
All material supplied by the client shall remain client’s property. Byteknight Creations rightfully believes that this material belongs to the client and that it does not breach any copyright laws. Under no circumstances shall Byteknight Creations be held responsible for any claims, damages, and loss of profit or reputation caused to client due to the use of material provided by the client.
9. Domain names booked by Byteknight Creations on behalf of client:
Byteknight Creations provides domain name consultancy if required. Domain names registered by Byteknight Creations on the client’s behalf are property of Byteknight Creations until client has paid for the domain booked and any fee involved.
Byteknight Creations agrees to transfer such domains to the client or his/her agent when asked to do so provided that all accounts have been settled.
Please Note Domains booked and owned by client are not subject to this term. This term applies only to those domains which are booked by Byteknight Creations upon the request of client.
10. Travel Time and Expenses:
Travelling time to and from the client premises is not generally included in our estimate. If a visit/travel is required for meeting, the client will bear all the expenses or as agreed by both the parties.
All third party costs arising from the registration of a domain name/purchase of third party utilities/services shall be met by the Client and are payable to Byteknight Creations before a formal application for registration is made. Examples of 3rd party fees are as under:
- Domain Names
- Server Space Hosting Fees
- SSL Certificates
- Backup Services
- 3rd Party APIs, if any, required by ‘Client’ to be integrated with the work ordered.
- 3rd Party Plugins/Scripts/Applications/Software/Widgets/Services, if any, required by ‘Client’ to be integrated with the work ordered.
- Payment Gateways Signup and Recurring Fees
12. Examples of work:
Unless negotiated otherwise, Byteknight Creations retains the right to list/display the client name and logo with or without work performed (Design/Development/Online Promotion) for the Client in its respective portfolios and promotion materials. This over-rides all previous agreements and NDAs signed.
The price quoted to the client is for the work agreed in the proposal document only. Should the client decide that changes are required after the project work has been initiated, then Byteknight Creations will provide a separate quote for the additional work and may need to review the timescale for completing the project. Cost estimates and prices quoted are valid for maximum one month unless otherwise agreed.
14. Mode of Payment
- Clients Based Outside India: International Wire Transfers, Credit Card/PayPal via payment gateway.
- Clients Based in India: NEFT, RTGS, Online Payment, Wallets or Physical Cheques mailed to our office address.
15. Payment Terms:
- Payment plan is agreed between the ‘Client’ and Byteknight Creations based on the milestones.
- Payment shall be due within 14 days of the invoice date unless specifically mentioned in the Invoice.
- Full publication of the website/technical work will only take place after full payment has been received in our account unless otherwise agreed in writing.
- Any material previously published may be removed if payment is not received. When this occurs, a minimum charge of $250 USD will be charged to have the site restored.
- Accounts that have not been settled within 14 days of the date shown on the invoice will incur a late payment charge of $100 USD or 5% of the Invoiced Amount (whichever is higher), for each week delayed.
- In case of delay in payments beyond the due date, Byteknight Creations reserves the right to stop the work being commenced and ‘Client’ agrees to exempt Byteknight Creations from meeting the timelines agreed.
16. Cancellation: Both the parties reserve the right to cancel the project at any stage.
- In case the project is cancelled by Client, the payments made for the project can be refunded to the client after deducting the upfront payment amount received for Initiation of the project and the other payments received against the milestones completed.
- In case the project is cancelled by Byteknight Creations, the payments made for the project can be refunded after deducting USD 15 per hour for the hours spent on the work performed for the client including but not limited to the time spent on project discussion, requirements gathering, project planning & documentation, project initiation and execution. After the payments are settled between the two parties – Byteknight Creations shall transfer to ‘Client’ – all the documents, designs and scripts produced for the project.
30 days money back guarantee:
- Byteknight Creations offers “30-Days Money-Back Guarantee” to ensure customer satisfaction of our products. If for any reason you wish to discontinue using the product, within 30 days of the purchase, we will issue a refund within 24-48 hours after deducting 5% payment gateway transaction fee and USD 15/hour for the hours spent on your project.
- This guarantee is specifically for Package orders for our ready solutions. *Start-Up package is available only for Dynamic CMS websites.
- After project/order cancellation/refund issued, Byteknight Creations reserves all rights to take down the website published. Client is responsible to keep a backup of the data published on the website/server, Byteknight Creations shall not be held responsible for any data/files lost.
17. Delayed Response From Client Side:
Unreasonable delays from client side in providing the required feedback/information/data to finish the project shall exempt Byteknight Creations from meeting the timelines mentioned in the quote. In case client does not provide required details/data/information within 15 working days, client agrees that the payments made towards the project will be forfeited and retained by Byteknight Creations as full and final settlement against the work completed till date. Byteknight Creations shall not be liable to deliver any files to client if client is not traceable or not responsive for 15 working days.
Byteknight Creations ensures you get right assistance to resolve issues in a timely manner. If your concerns are not entertained to your satisfaction, you can escalate critical issues to higher level of management. You may follow the below-mentioned escalation matrix to avoid any delay or discomfort in the event of dissatisfaction.
First Level Escalation:
In case of delay in project timelines or unsatisfactory response from your associated Project Manager/Business Analyst, You may escalate your case to
Neel P [email protected]
and expect a response within next 2 working days.
If you don’t receive a satisfactory solution from any of the team members following the first level of escalation, or haven’t received a reply within 5 business days after submitting your Feedback/Query/Complaint, you may escalate your case to our Chief Officer
MR. Deep J [email protected]
Rest assured that immediate action will be taken.
19. Time Estimates:
Client agrees that stipulated timelines cannot be met if the project scope is changed by client once the project scope document is finalized. Client agrees not to change the requirements without extending the original agreed timelines by minimum 1 week against each change request.
20. Share in profits from business or sale of business:
After client makes the agreed payment for the project, Byteknight Creations will not claim share in client’s profits from business or from sale of business to some other company.
21. Copyright/Ownership Rights:
Byteknight Creations will retain the copyright of any material, including design, artwork and the source code, created for the client by Byteknight Creations. Byteknight Creations reserves the right to retain the copyright on all material created by Byteknight Creations unless otherwise agreed between the two parties in writing. As per the agreed terms client owns rights on following items:
- Logo/Graphics/Pictures/Images supplied by client – Yes
- Website Interface/Creatives/Designs – Yes, if client has ordered custom design with Exclusive Rights.
- Programming Files/Source Code – Yes, if the Client has ordered the project with Exclusive Rights. Client does not own the copyright/Intellectual property rights for projects being done on Single Domain License basis.
- If the project is being done on Single Domain License basis, Client owns the rights to use the system only on designated domains and Client should take reasonable care of the system files to restrict un-authorized access of the system scripts/source code delivered.
22. Ownership of Code and Intellectual Property Rights:
Unless otherwise agreed, Byteknight Creations is the owner of the source code and the intellectual property rights and reserves the right to reuse the code for other projects.
23. Single Domain License:
Unless otherwise agreed, client agrees to setup the scripts delivered only on one domain, one sub-domain (wip.yourdomain.com) and localhost. However if client wish to run same website on different domain/sub-domain, then client has to purchase separate license for each domain/sub-domain.
For every new domain or sub-domain , client has to buy a separate license.
24. License Validity Period:
Limited period license is issued initially. After 6 months from the date of full payment, life time license is issued. Feel Free to contact Byteknight Creations Support Team, in case your license has expired and payment has been made in full, such issues will be resolved on highest priority.
25. Use of encrypted files:
Unless otherwise agreed, Byteknight Creations can use own framework (code library in encrypted format) for web applications development for making source code of our intellectual property/scripts secure from other programmers; faster turnaround time; and bug free application development. Client will be provided with detailed documentation for using framework (code library functions). With the help of documentation provided, other programmers can modify the website functionality. Byteknight Creations framework is collection of functions related to Database Manipulation, Images/Files Management, Paging, and Form Builder etc. which looks like PHP Functions but have different syntax than default PHP functions. Other willing and efficient PHP programmers can learn and practice these functions/framework within 2-4 days.
Note : In no event, Byteknight Creations shall be liable to the client or any third party for any damages, including any lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate these Web pages or website, even if Byteknight Creations has been advised of the possibility of such damages. Despite the best efforts of Byteknight Creations, errors in web page information may occur. At no time will Byteknight Creations be held responsible for accidentally including erroneous information, extending beyond correcting the error.
Should Byteknight Creations waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit Byteknight Creations to waive the same clause on any other occasion.
By agreeing to these terms and conditions, your statutory rights are not affected.
Byteknight Creations reserves the right to change or modify any of these terms or conditions at any time, but agreements signed prior to the updates in this agreement remains unaffected. Please feel free to contact us for more info/clarification about any of the terms and conditions mentioned above.